Method of shipping:

All domesitic orders are shipped via UPS within 24 hours unless the product is backordered. You will be contacted via e-mail or phone if your order is backordered.

Overnight orders will ship the same day if received before 3 pm Central for all in stock items.

Inventory quantities are approximate and not guaranteed.

Delivery times may vary, but typically will be 3-5 business days for Ground service and may be longer to Canada.

ALL orders shipping outside of the US, including Canada and FPO/APO, will be shipped via US Mail.

Freight will be added to your order prior to shipping.

NOTE: We offer warranty and service exclusively in North America.

Method of Payment:

Mastercard, Visa, Diner's Club and JCB - Online Discover or American Express - Via Call In


All returns require a return authorization number that may be obtained by calling 214-366-3496. Returns for credit are accepted only within the first 30 days. Returns are subject to a 15% restocking fee if products are not in the original undamaged packaging in same condition received.

Credit given for returns are less shipping and customer is responsible for shipping charges to return item to GrandTec.

Contact Information:

Telephone 214-366-3496
FAX 214-351-3862

Postal address
2715 Electronic Lane
Dallas, TX 75220

Electronic Mail

Hours: Monday - Friday: 8:30 am - 5:30pm with 24 hour voice mail